Join one of our care plans
Let us handle the hard work for you
Whether you’re after basic cover or full protection, we’ve got a plan to suit your needs and budget – so you can relax and enjoy a warm, comfortable home.
Explore Our Boiler Care Packages
Tailored Protection for Every Home
Keeping your boiler in top condition doesn’t have to be stressful. Our care plans are designed to give you total peace of mind, with regular servicing, priority support, and expert maintenance all year round.
Bronze
£12 per month
Silver
£22 per month
Gold
£40 per month
What’s Included in Our Packages
Clear, comprehensive cover you can count on
Bronze
Silver
Gold
Boiler efficiency check
Annual boiler service
Priority call-out
Assistance with boiler controls
(during annual boiler service)
Remote support
10% loyalty discount on reactive works
Boiler repairs including labour & parts
Parts included in repair up to
£200
£400
Free call outs per year
2
3
Includes 1 out of hour call out
Central Heating System, Inc. Pump, Radiator valves, Pipework & Control valves
Standard Time clocks, Programmers, Room thermostats (Additional surcharge for Smart Thermostats)
Repairs to gas pipework after the meter up to the boiler
Repairs only to hot water cylinders and immersion heaters
Leaking overflow pipes
Heating pipes that have burst as a result of cold weather
Talk to us today about our care plans
Whats not included in our plans?
- Boilers with an age of over 12 years (It will be at the discretion of Columbus Plumbing & Heating) and or beyond economical repair
- Boiler repairs
- Removing sludge or hard water scale from the boiler or heating system
- Damage caused by you or other persons
- Cosmetic damage that affects the appearance but not the function
- Consequential loss & normal insured risks
- The cost of repairs caused by freezing, subsidence, structural repairs, explosion, fire, lightning, accident, flood or storm
- The cost of damage caused by any utility companies (gas, electricity & water)
- Improvement works needed to bring the boiler or system to current standards
- Re-setting of controls, including clock, thermostats and wireless devices (unless done at the time of annual service)
- Any plumbing works
- Any central heating works
- Boilers with an age of over 12 years (It will be at the discretion of Columbus plumbing & Heating) and or beyond economical repair
- Removing sludge or hard water scale from the boiler or heating system
- Damage caused by you or other persons
- Cosmetic damage that affects the appearance but not the function
- Consequential loss & normal insured risks
- The cost of repairs caused by freezing, subsidence, structural repairs, explosion, fire, lightning, accident, flood or storm
- The cost of damage caused by any utility companies (gas, electricity & water)
- Improvement works needed to bring the boiler or system to current standards
- Re-setting of controls, including clock, thermostats and wireless devices (unless done at the time of annual service)
- Any central heating works
- Radiators
- Any plumbing works
- All ‘not covered’ items listed in ‘bronze and silver care plans’
- Boilers with an age of over 12 years (It will be at the discretion of Columbus Plumbing & Heating) and or beyond economical repair (see parts and labour maximum limits)
- Smart controls programmers
- Electric showers
- The cost of damage caused by any utility companies (gas, electricity & water)
- Repairing or replacing the mains cold water stopcock, water softeners, shower pumps and mixer valves, combined overflow and pop up waste mechanism, booster pumps, water filters, swimming pools, decorative garden features, rainwater pipes and guttering, macerators and electrical units for toilets
- Repairing or unblocking drains
- Showerheads or shower controls
- Cosmetic damage that affects the appearance but not the function
Why choose columbus?
We’re committed to exceptional customer service
With years of experience, our skilled technicians provide top-quality boiler installations, ensuring efficiency, reliability, and comfort for your home or business.
Got any questions?
we believe in clear communication and honest advice.
You’ll find answers to some of the most common questions we get from customers. If you don’t see what you’re looking for, feel free to get in touch – we’re always happy to help!
We offer boiler installations, servicing, repairs, and care plans tailored to keep your heating system running smoothly and efficiently all year round.
Yes. Columbus Heating is proudly based in Ipswich. You may have seen our ads at Portman Road!
We install a wide range of boiler types and brands, including combi, system, and conventional boilers – always tailored to your home’s needs.
Our care plans offer different levels of cover, including annual servicing, efficiency checks, priority call-outs, remote support, and discounted repairs. You can choose from Bronze, Silver, or Gold packages based on your needs.
We offer priority call-outs for care plan customers and aim to respond as quickly as possible. Emergency repairs are handled with urgency.
Yes, all new boiler installations come with a manufacturer’s warranty, and our work is backed by our own guarantee for added peace of mind.
If your boiler is over 10 years old, making strange noises, or struggling to heat your home, it might be time for a service – or an upgrade. We’re happy to assess it for you.
Yes, we offer flexible finance options to help spread the cost of a new boiler or service plan.
You can call us directly or fill out our online contact form. We’ll get back to you quickly to arrange a time that suits you.
We’re a local, experienced team known for honest advice, reliable workmanship, and exceptional customer service. We treat your home like our own.
